The Ministry of Defence (MoD) has provided new details regarding the challenges faced in meeting urgent repair targets for Service Family Accommodation (SFA).
The information was revealed in response to a written question from Helen Maguire, Liberal Democrat MP for Epsom and Ewell, who asked how often urgent repair call-outs exceeded the 48-hour target since January 2024.
According to Maria Eagle, Minister of State at the Ministry of Defence, the “Future Defence Infrastructure Services Accommodation Contracts stipulate that the average time to undertake an urgent repair should be within 48 hours.” The contracts, delivered by Amey and VIVO, aim to ensure repairs are completed safely and to a high standard, even when complex tasks, such as those requiring scaffolding, are involved.
During the financial year 2024-25, around 85% of urgent repairs across the UK were completed within the 48-hour average target. However, the data also revealed variations in performance between the two contractors, Amey and VIVO, and across different months.
The number of urgent repairs for SFA and the average resolution times from January 2024 to April 2025 are as follows:
| Month | Total Urgent Repairs | Amey (Hours) | VIVO (Hours) |
|---|---|---|---|
| January 2024 | 5,921 | 43 | 34.9 |
| February 2024 | 4,330 | 32 | 38 |
| March 2024 | 4,022 | 37 | 36 |
| April 2024 | 4,161 | 41.85 | 35.1 |
| May 2024 | 3,300 | 40.9 | 34.5 |
| June 2024 | 2,802 | 34.75 | 33.5 |
| July 2024 | 3,387 | 36.8 | 39.3 |
| August 2024 | 3,357 | 37.5 | 42.9 |
| September 2024 | 3,791 | 39.1 | 37.4 |
| October 2024 | 3,881 | 41.3 | 40.6 |
| November 2024 | 4,828 | 32.3 | 44.3 |
| December 2024 | 4,198 | 33.1 | 39.2 |
| January 2025 | 5,546 | 42.2 | 39.3 |
| February 2025 | 3,785 | 29.7 | 42.22 |
| March 2025 | 3,696 | 35.6 | 40.9 |
| April 2025 | 3,253 | Data not held | Data not held |
Data for April 2025 will not be available until the end of May 2025.
Eagle stated that information regarding the total number of hours by which the 48-hour resolution time was exceeded could not be provided due to the disproportionate cost involved in examining all urgent tasks individually.
In response to a separate question, Eagle noted that “the average resolution time for urgent repairs to SFA for the week commencing 5 May 2025 will not be available until mid-June 2025.”
The MoD has reiterated that “the contractual requirement for Urgent Repair tasks is measured on average hours to respond, not total hours.” Consequently, specific data on how much the 48-hour target was exceeded cannot be retrieved without a detailed manual search, it was stated.
I expect you are all thinking what I’m thinking.
Yes.
Stats like this are too general. Also what do they do with them?
Set the next contract with lower requirements. “Improvements” in performance and drinks all round.
Although as long as they respond to site and put down a tool in under 48 seems they meet existing requirements, just turn the water off and leave without for 36 hours…
So we are paying 24 hours emergency trades prices for old “corpy” performance.
Do any other countries allow foreign nationals to prosecute their soldiers?
^ NM, this comment was for a different article, stupid modern super sensitive touchscreens.